RESPONSIBILITIES:

• Manage all aspects of the reservation process, including inquiries, bookings, cancellations, and modifications.
• Monitor room inventory and work towards maximizing occupancy rates.
• Respond promptly and professionally to guest inquiries, providing detailed information about room options, rates, and resort amenities.
• Coordinate with housekeeping, front office, and other relevant departments to ensure smooth check-in and check-out processes.
• Generate regular reports on reservation metrics, including occupancy rates, revenue generated, and booking trends.
• Analyze data to identify opportunities for improvement and implement strategies to enhance reservation performance.

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REQUIREMENTS:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Proven experience in reservation management within the hospitality industry.
• Familiarity with reservation systems and software.
• Excellent verbal and written communication skills.
• Ability to interact professionally with guests, staff, and other stakeholders.
• Strong organizational and multitasking abilities.
• Ability to handle guest concerns and resolve issues in a timely and effective manner.
• Familiarity with industry trends and best practices.
• Commitment to providing exceptional customer service.
• Ability to anticipate and meet guest needs.

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