Responsibilities: To monitor & supervise daily Housekeeping Department Operations, ensuring all activities are complying with Resort Standard Operating Procedures. Carry out daily inspection of the resort in all areas and to ensure the housekeeping standards are maintained to the highest level. Implement Best Practices to ensure highest standards of cleanliness and upkeep of guest rooms & public areas. Effectively schedule staff so as to maximize the manpower available. Co-ordinate closely with the Engineering Department for any maintenance works to be carried out. Ensure that laundry services are of the highest quality for hotel guests, and staff uniforms. Liaise with and co-ordinate the works of the housekeeping contractors. To maintain a healthy par level of inventory for all room facilities, amenities, chemicals and housekeeping equipment. Co-ordinate and communicate effectively with other departments as well as within the department. Keep all employees informed on significant aspects of the resort, communicating with all levels of staff. Handle overall supervision of daily inspection for arriving V.I.P.'s, and special guests as well as requests. Respond to all guest requests, situations, complaints and accidents presented to Housekeeping in an attentive, courteous and efficient way. Plan, recommend and develop on job training for housekeeping staff. Perform any other duties as assigned from time to time. Requirement: Candidate must possess at least Diploma in Hotel Management or any other equivalent qualification. Possess minimum 5 years� working experience in a similar capacity with any 5 star Hotel property. Must be able to communicate fluently in both English & Bahasa Malaysia. Additional Language capabilities will be an added advantage. Establish clear direction for team members to achieve organizational & departmental goals. Pleasant personality with excellent interpersonal skills. Independent and self�motivated with good organizational skills. Candidate must be computer literate. Able to work in fast paced & challenging working environment. Applicant must be willing to work in Berjaya Hills Resort, Bentong Pahang.